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MarketBeat
Fri, February 27, 2026 astatine 10:47 AM CST 8 min read
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Revenue fell but margins and currency improved: Full-year 2025 gross was astir $2.14 billion (down ~3.2%) portion adjusted EBITDA roseate to $214 million and adjusted EPS to $1.10; Q4 margins expanded and the institution generated $83 million successful currency portion cutting borrowings by $70 million.
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$205 cardinal non‑cash goodwill impairment: Management recorded a full $205 million complaint (a $193M impairment positive $12M taxation impact) tied to the Digital recurring unit, citing manufacture shifts from bequest managed services to AI‑led consulting and analytics; the complaint is non‑cash and excluded from non‑GAAP results.
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2026: gross declines expected but EBITDA maturation guided: TTEC sees Engage gross down ~4% and Digital down ~8.4%, yet guides to adjusted EBITDA of $230 million (up ~7.6%) and non‑GAAP EPS of $1.19, with profitability skewed to the 2nd fractional and continued concern successful AI‑enabled CX.
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TeleTech (NASDAQ:TTEC) executives highlighted borderline expansion, stronger currency generation, and continued concern successful AI-enabled lawsuit acquisition (CX) capabilities during the company’s fourth-quarter and full-year 2025 net call, portion besides discussing a important non-cash goodwill impairment tied to portion of its Digital segment.
Chairman and CEO Kenneth Tuchman said 2025 was a “pivotal year” successful which the institution met its fiscal commitments, improved its equilibrium sheet, and reinforced its presumption successful “AI-enabled CX.” For the afloat year, TTEC reported gross of $2.136 billion, which absorption said exceeded the precocious extremity of guidance, and adjusted EBITDA of $214 million, up 5.6% twelvemonth implicit year. The institution generated $83 million successful currency travel and reduced recognition installation borrowings by $70 million.
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CFO Kenneth Wagers said full-year 2025 gross was $2.14 billion, down from $2.21 billion successful the anterior year, a diminution of 3.2%. Adjusted EBITDA was $214 million, oregon 10% of revenue, compared with $202 million, oregon 9.2%, successful the anterior year. Adjusted operating income roseate to $155 million, oregon 7.3% of revenue, from $136 million, oregon 6.2%. Adjusted net per stock were $1.10, up from $0.71.
Wagers noted that full-year show was successful enactment with antecedently communicated expectations, with gross supra the precocious extremity of the guidance scope portion profitability landed adjacent the debased end.
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