TTEC (TTEC) Q1 2026 Earnings Call Transcript

Motley Fool Transcribing, The Motley Fool

Mon, June 1, 2026 astatine 11:53 AM CDT 36 min read

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Date

Friday, May 8, 2026 astatine 8:30 a.m. ET

Call participants

• Chairman and Chief Executive Officer — Kenneth D. Tuchman

• Chief Financial Officer — Kenneth Wagers

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Full Conference Call Transcript

Ken Tuchman, Chairman and Chief Executive Officer of TTEC; and Kenny Wagers, Chief Financial Officer of TTEC. Yesterday, TTEC issued a property merchandise announcing its fiscal results. While this telephone volition bespeak items discussed successful that document, for implicit accusation astir our fiscal performance, we besides promote you to work our Q1 2026 quarterly study connected Form 10-Q. Before we begin, I privation to punctual you that managers discussed connected today's telephone whitethorn see forward-looking statements related to our operating performance, fiscal goals and concern outlook, which are based connected management's existent beliefs and assumptions.

Please enactment that these forward-looking statements bespeak our opinions arsenic of the day of this call, and we undertake nary work to update this accusation arsenic a effect of caller developments that whitethorn occur. Forward-looking statements are taxable to assorted risks, uncertainties and different factors that could origin our existent results to disagree materially from those expected and described today. For a much elaborate statement of our hazard factors, delight reappraisal our 2025 yearly study connected Form 10-K. A replay of this league telephone volition beryllium disposable connected our website nether the Investor Relations section. I volition present crook the telephone implicit to Ken.

Kenneth Tuchman: Good morning, and convey you for joining america today. This quarter, we maintained our absorption connected strengthening our foundation, portion continuing to put successful AI-enabled innovations crossed our business. For the archetypal 4th of 2026, gross was $496 million. EBITDA was $46 million, and we generated $21 cardinal successful escaped currency travel this quarter, which contributed to our simplification of $79 cardinal successful our recognition installation borrowings since the archetypal 4th of 2025. This reflects our continued absorption connected strengthening our equilibrium sheet. I besides privation to telephone retired that our archetypal 4th EBITDA was impacted by a delayed receivable connected 1 of our ample nationalist assemblage projects, for which a information has already been approved.

This receivable would person resulted successful archetypal 4th EBITDA of $49 cardinal oregon 9.7% of revenue. We expect the $3 cardinal of EBITDA to beryllium reflected successful our Q2 financials. Regarding our outlook, we're reiterating our full-year guidance. While our year-over-year results bespeak our offshore enlargement successful Engage, a changing marketplace remix successful integer and the deliberate rationalization of a fistful of underperforming clients, we expect these dynamics to amended our year-over-year profitability arsenic the twelvemonth progresses. With that discourse arsenic a backdrop, I'd similar to crook to marketplace insights from our caller lawsuit advisory meeting. Twice a year, we beryllium down with respective of our largest and astir strategical clients to recognize what's shaping their priorities.